In case you missed anything

Find answers to common questions about Sensore, including product features, setup, compatibility, and support.

When will Sensore be available?

We’re confident that Sensore is compatible with most wheelchair seats and cushions. If you’re having any difficulty setting it up with your chair, we’ll happily send one of our friendly engineers to assist you (free of charge) and if we can’t get it working to your satisfaction, you’re fully covered by our money-back guarantee. Have a unique setup? Get in touch! Our team will be glad to test it and find the best solution for you.

How can I purchase my Sensore?

We're thrilled that you're interested! Sensore will be available for purchase right here on our website and through select partners. Sign up for updates on release dates & exclusive offers.

Will Sensore work with my wheelchair?

We’re confident that Sensore is compatible with most wheelchair seats and cushions. If you’re having any difficulty setting it up with your chair, we’ll happily send one of our friendly engineers to assist you (free of charge) and if we can’t get it working to your satisfaction, you’re fully covered by our money-back guarantee. Have a unique setup? Get in touch! Our team will be glad to test it and find the best solution for you.

Guarantee & Returns Policy

We are a small team and customer experience is our number one priority, so our UK-based customer service hub is directly overseen by our CEO and has engineers on-hand to solve any issues quickly. We’re confident you’ll love using Sensore, but if you’re not completely satisfied, we offer a 60-day satisfaction guarantee - simply return it for a full refund.

Is my personal data safe?

We built Sensore to the highest data security protocols. Your data is encrypted in transit and we never share your information with third parties without your explicit consent.

Does the app require a subscription?

No. Your Sensore device purchase is your ticket to automated pressure ulcer prevention. In the future, we may introduce optional premium features that could include a small monthly subscription, but your core experience will always be fully functional without it.

Does Sensore mat come in different sizes?

At launch, the Sensore mat will be available in two sizes: Regular, designed to fit most standard chairs, and Small, ideal for compact chairs and children’s seating.

Does Sensore work with my phone?

The Sensore App is available on both the Apple App Store and Google Play Store for Android devices. If you have specific compatibility needs, feel free to reach out - we’ll do our best to accommodate you.

Does Sensore work without WiFi?

Sensore mat continuously measures your pressure distribution with or without internet access - and will upload to the app when it regains a WiFi connection. Please note: without internet access, some Sensore App features such as Live View & Smart Alerts will not be available.

Does Sensore mat have a maximum load?

We are committed to making sure Sensore is accessible for everyone - our advanced calibration algorithms optimise Sensore for each individual. We do not put a weight limit on our satisfaction guarantee or product warranty - so give us a try!

When will Sensore be available?

We’re confident that Sensore is compatible with most wheelchair seats and cushions. If you’re having any difficulty setting it up with your chair, we’ll happily send one of our friendly engineers to assist you (free of charge) and if we can’t get it working to your satisfaction, you’re fully covered by our money-back guarantee. Have a unique setup? Get in touch! Our team will be glad to test it and find the best solution for you.

How can I purchase my Sensore?

We're thrilled that you're interested! Sensore will be available for purchase right here on our website and through select partners. Sign up for updates on release dates & exclusive offers.

Will Sensore work with my wheelchair?

We’re confident that Sensore is compatible with most wheelchair seats and cushions. If you’re having any difficulty setting it up with your chair, we’ll happily send one of our friendly engineers to assist you (free of charge) and if we can’t get it working to your satisfaction, you’re fully covered by our money-back guarantee. Have a unique setup? Get in touch! Our team will be glad to test it and find the best solution for you.

Guarantee & Returns Policy

We are a small team and customer experience is our number one priority, so our UK-based customer service hub is directly overseen by our CEO and has engineers on-hand to solve any issues quickly. We’re confident you’ll love using Sensore, but if you’re not completely satisfied, we offer a 60-day satisfaction guarantee - simply return it for a full refund.

Is my personal data safe?

We built Sensore to the highest data security protocols. Your data is encrypted in transit and we never share your information with third parties without your explicit consent.

Does the app require a subscription?

No. Your Sensore device purchase is your ticket to automated pressure ulcer prevention. In the future, we may introduce optional premium features that could include a small monthly subscription, but your core experience will always be fully functional without it.

Does Sensore mat come in different sizes?

At launch, the Sensore mat will be available in two sizes: Regular, designed to fit most standard chairs, and Small, ideal for compact chairs and children’s seating.

Does Sensore work with my phone?

The Sensore App is available on both the Apple App Store and Google Play Store for Android devices. If you have specific compatibility needs, feel free to reach out - we’ll do our best to accommodate you.

Does Sensore work without WiFi?

Sensore mat continuously measures your pressure distribution with or without internet access - and will upload to the app when it regains a WiFi connection. Please note: without internet access, some Sensore App features such as Live View & Smart Alerts will not be available.

Does Sensore mat have a maximum load?

We are committed to making sure Sensore is accessible for everyone - our advanced calibration algorithms optimise Sensore for each individual. We do not put a weight limit on our satisfaction guarantee or product warranty - so give us a try!