This policy explains when and how we refund your Sensore pre-order. It forms part of, and should be read together with, our Pre-order Terms and Conditions and our Cancellation Policy.
1. Your deposit is refundable
Your pre-order deposit is fully refundable at any time before your Product is dispatched. If you cancel (see our Cancellation Policy), we refund your deposit in full.
2. How we refund you
We make refunds to the original payment method you used, unless we agree otherwise with you. We will not charge you a fee to refund your deposit. We aim to process refunds within 14 days of receiving your cancellation, and in any event within the timescales required by law.
3. If the Product does not obtain UKCA marking
Your pre-order is strictly contingent on the Product being successfully UKCA marked before it is supplied to you. If it does not obtain UKCA marking; including where certification is refused or withdrawn, or we determine the mark will not be obtained - your pre-order ends automatically and we will refund your deposit and any other sums you have paid in full, automatically and without you needing to request it, as soon as possible and in any event within 14 days.
4. If we change, delay, or otherwise cannot supply the Product
If, before dispatch, we make a significant change to the Product, it is significantly delayed, or we decide not to bring it to market, we will refund your deposit (and any other amount you have paid) in full.
5. Refunds after you receive the Product
If you exercise your statutory right to cancel within 14 days of receiving the Product, or if the Product is faulty, not as described, or not fit for purpose, your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 apply. In those cases, refunds are provided in line with those rights. Where a return is required, we will tell you how to return the Product and who bears the cost of return.
6. Contact
For any refund query, contact us at info@sensore.health.