This policy explains how you can cancel your Sensore pre-order and what happens when you do. It forms part of, and should be read together with, our Pre-order Terms and Conditions and our Refund Policy.
1. Cancelling before dispatch (your pre-order)
You may cancel your pre-order at any time before your Product is dispatched, for any reason, and receive a full refund of your deposit. You do not need to give a reason.
2. Your statutory right to cancel
As a consumer buying at a distance, you also have a statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Because the Product is delivered to you later, this right runs from when you place your order until 14 days after the day you receive the Product. This statutory right is in addition to, and is not reduced by, the pre-order cancellation right above.
3. How to cancel
To cancel, tell us clearly that you wish to cancel — for example by emailing info@sensore.health with your name and order reference. You may use the model cancellation form below, but you do not have to. Your cancellation takes effect from the date you send us your message.
Model cancellation form
Subject: Sensore Cancellation Request [Order Number]
Email text:
To Sensore Ltd: I, [Full Name], hereby give notice that I cancel my pre-order [order reference], placed on [date]. Address: [ ]. Cancellation Date: [ ].
4. After you cancel
We will refund your deposit as set out in our Refund Policy.
5. If the Product does not obtain UKCA marking
Your pre-order is strictly contingent on the Product being successfully UKCA marked before it is supplied to you. If the Product does not obtain UKCA marking; for example, if certification is refused or withdrawn, or we determine the mark will not be obtained - your pre-order will end automatically and we will refund your deposit and any other sums you have paid in full, without you needing to request it, as set out in our Refund Policy.
6. If we otherwise cannot supply the Product
If we significantly change or delay the Product, or decide not to bring it to market, we will contact you and refund your deposit in full.
7. Exceptions
The statutory right to cancel does not apply to certain goods, such as items made to your specification or personalised for you. If any such exception applies to your order, we will make this clear to you before you order.