Help & support
How can we help?
Answers to common questions about Sensore: product, setup, orders, data and support.
A thin smart-fabric mat senses pressure across its whole surface. The app shows a live pressure map with a colour ramp you can read at a glance, and clear prompts help you reposition at the right moment.
The S1 is designed for wheelchair users and the people who support them; at home, in care settings and in seating clinics. No medical training is needed.
Sensore is intended to work with most wheelchair seats and cushions. If you have a specific setup, contact info@sensore.health so the team can discuss compatibility with you.
At launch, S1 will only come in one size, though we have plans for more in the near future. If the S1 sizing doesn't fit your needs, please contact us.
S1 is available to pre-order now. S1 will ship in 2027 once it is UKCA marked and completes our strict safety & performance testing. Every pre-order includes progress updates.
Yes. Your pre-order deposit is fully refundable before dispatch, and the balance is only due before your device ships. Payment is handled securely through Stripe. See the refund policy for detail.
No. Every S1 works over a USB data connection with no subscription. 'Sensore Connect' is an optional upgrade for fully wireless, continuous use. You can upgrade or downgrade Sensore Connect at any time.
No. Every S1 works over a USB data connection with no subscription. 'Sensore Connect' is an optional upgrade for fully wireless, continuous use. You can upgrade or downgrade Sensore Connect at any time.
Pressure data streams securely to your app, and personal data is handled under UK GDPR. See Safety & Regulation for the full picture. Your personal information will not be shared with third parties without explicit consent. See our privacy policy for full details.
The S1 is rated IP22 and can be cleaned with antibacterial wipes, following standard care-home cleaning processes including chlorinated solution up to 10,000 ppm.
We have tested the S1 up to 180kg
Book a demo and we'll bring Sensore to your setting, then run a pilot with a small group before rolling out on invoice. Onboarding and training are included in the conversation.